GMO quick guide
The daily flow is simple: review obituaries first, save your selections, then work through district emails from Ready, Waiting, and Archived.
Daily workflow
Start in Obituaries and work through the day's cases there first. Once the reviews are saved, move to Emails to work through the combined district drafts in Ready.
Use with confidence
You are not going to break the system by using it. If something needs attention, the app will guide you clearly.
Why this order matters
Saving obituary reviews first lets the Emails page combine names by district so your team can work district by district instead of case by case.
What changed recently
A current summary of the improvements staff will notice during daily work.
Latest obituary review improvements
- A deceased voter can now be confirmed and recorded as deceased without selecting any relatives for an email.
- Children and siblings are now listed before spouses or partners, including names written in brackets in the obituary.
- Community-care and nursing-home addresses no longer give unrelated residents household priority or suggest them as relatives.
- The review screen now clearly explains when the deceased update is saved and when family selections are optional.
- Archived obituaries and district emails can now be removed individually at any time. The bulk action removes items archived for at least two weeks, while newer history stays available.
- Longer obituary and email history lists now use Load more so each page stays quick and focused.
- Signed-in staff can now update district locations and email recipients from the account menu. Changes apply to newly prepared emails without rewriting existing email history.
Review and matching improvements
- Preferred obituary names show more clearly during review. For example, a case can display Wayne Smith when the obituary says Charles "Wayne" Smith.
- Staff can search for a missing deceased voter match and confirm the correct voter record.
- The 'Note about deceased' field keeps internal context with the case and includes it in the print summary and email draft.
- Matching uses the confirmed deceased voter address to improve suggestions when it is a normal household address.
District email workflow improvements
- The Emails page uses Ready, Waiting, and Archived to keep work organized by its current stage.
- After an email is sent, it moves to Waiting so it remains available for follow-up.
- 'No action needed' closes a district email without sending it.
- When all related district emails are resolved, the connected obituary case is completed automatically.
Obituaries
This is where the review work happens.
Confirming the deceased voter match is optional. If you confirm one, that voter is recorded as deceased and the case refreshes to improve matching. No relative needs to be selected for that update to be saved. You can also add a note about the deceased for internal context.
- Paste the obituary text and create the case. You can work through several cases in a row by using the 'New Obituary' button.
- If a deceased voter match appears and you are confident it is correct, confirm it before selecting names. The voter is recorded as deceased immediately, even when no relatives need to be selected.
- Use 'Note about deceased' for internal context such as nicknames or clarifying details that staff may want to keep with the case.
- Choose the people who should be included. Children and siblings are shown before spouses or partners, with useful household matches kept near the top.
- For community-care and nursing-home addresses, other voters at the same address are not treated as household relatives.
- Use 'Add Person' only if someone important is missing and should be included in the email.
- Choose the service dates that should appear in the email. Please review them to make sure they are correct.
- Save the review. This prepares the selected names for the correct district emails.
- If an obituary does not need any district email, use Archive on the obituary after review so it leaves the active list.
- In Archived, use 'Remove older obituaries from archive' when the office no longer needs obituaries archived at least 2 weeks ago. Newer archived obituaries will stay there.
- Use 'Load more' at the bottom of Active or Archived when you need to see older obituaries.
Emails
This is where the sending work happens.
Think of the Emails page as a district workflow, not just an email list. Ready is work to do now. Waiting is sent work you may still need to reference. Archived is finished history.
- Open the district email from Ready. Emails are grouped by district based on the selected voters.
- Check the preview. It should include all selected names, obituary groupings, and any note about deceased for that district.
- Open the summary if you need to double-check names or details.
- Send the email. You can use the copy buttons, or choose 'Open in email app' to create a draft in Outlook.
- After the email is sent, choose 'Mark district email as sent'. The email moves to Waiting so it stays easy to find while you wait to hear back.
- If no district action is needed, choose 'No action needed'. This archives that district email without sending it.
- When you are finished with a Waiting item, archive it to move it into history.
- When archived history is no longer needed in the office view, choose 'Remove from archive' and confirm the action.
- In Archived, use 'Remove older emails from archive' when the office no longer needs district emails archived at least 2 weeks ago. Newer emails and related obituary history will stay available.
- Use 'Load more' at the bottom of Waiting or Archived when you need to see older district emails.
- Signed-in staff can update district locations and future district-email recipients from District email routing in the account menu. Existing prepared and archived emails keep their original routing.
Helpful guidelines
These are the main things to keep in mind during the day.
- Review the obituary first. Send from the Emails page second.
- Only saved review choices appear on the Emails page.
- If there is no voter match, assign the MLA district before saving.
- Use Add person only when the obituary missed someone.
- Ready is for emails that still need a decision. Waiting is for emails that were sent and may still need follow-up. Archived is for finished history.
- If all related district emails are resolved, the obituary case finishes automatically.
Best daily routine
This is the easiest way to keep the day organized.
- Start by scraping or creating all of the day's obituaries first.
- Then work through each obituary and save the names and service details that should be included.
- Once those reviews are saved, go to Emails so the system can combine names into the fewest district emails for the day.
- Work through Ready first. After sending an email, mark that district email as sent so it moves to Waiting.
- Use Waiting as your short-term follow-up list while you wait to hear back from the district office.
- Archive Waiting items when they no longer need attention. Use No action needed when a district should be closed without sending.
- When all connected district emails are resolved, the related obituary cases move out of the active list automatically.
A note from IONGLOBAL
Thank you for using the system.
Thank you for choosing IONGLOBAL. We appreciate the opportunity to support your team.
If anything feels unclear or if you run into a problem, please let us know. You can reach us at support@ionglobal.ca, or contact me directly.
We are grateful to work with you, and we hope this system saves your team time each day.
Derrick Oatway
Founder, IONGLOBAL